Shipping Policy

SHIPPING

• We will always try to deliver products to you at the place of delivery, or in the case of rural areas, to certain destination points, you requested within the delivery time we indicated to you when you placed your order.  However, we cannot guarantee we can deliver to all places or commit to fixed delivery dates for our products. You should check with us first your delivery date, before placing an order.
• We will not charge you anything for the shipping of products to you. Products under $2,000 will be insured and tracked with Australia Post to major cities. For purchases over $2,000 we will generally use Visa Global shipping company. J Farren-Price also uses an Elite Plus service that covers insurance up to $250,000 to major cities.
• We will let you know if we do not expect to deliver your ordered product(s) on time. To the maximum extent allowed by law, we will not be responsible or liable in any way for any losses, liabilities, costs, damages, charges or expenses resulting from any delay in the delivery of our products.
• We will aim to leave all orders placed at the delivery address noted by the customer, at the time of placing the order.  If, however, the delivery driver considers it unsafe or otherwise difficult to leave the order at the delivery address, then your order could be redirected to another collection location or you could be asked to collect the product(s) yourself, from our store.
• You must ensure that you can accept delivery of your order without too much delay. If delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept delivery or collect the product(s) from the carrier within 5 business days of our first attempt to deliver the product to you, then we may (without affecting any other right or remedy which we may have) do either or both of the following:

(a)       charge you for our reasonable storage and other costs which we have to pay; and/or

(b)       no longer make the product(s) available for delivery or collection and notify you that we are cancelling your order.  If we do this, then we will refund to you what you paid for your product(s), using the method you used for payment, less our reasonable administration costs (including for attempting to deliver and then returning the product(s), and any other reasonable storage and other costs).

•  It may not be possible for us to deliver products to all locations. If we are unable to deliver product(s) you have ordered to your noted delivery address, then we will let you know, using the contact details that you provide to us when you placed your order with us and arrange for either:

(a)       the order to be cancelled; or

(b)       for you to nominate a new address for the delivery of the product(s).

• All risk in product(s) you order from us will pass to you upon the delivery of the product(s) to your nominated address. If for any reason the delivery of product(s) is delayed, then risk in the product(s) will pass only once the product(s) have actually been delivered to you.  From the time when risk passes to you, we will not be liable or responsible for loss or destruction of the product(s).